Our goal is to ensure that you as the customer receive immediate attention to any requests for returning a package that may be damaged, defective or you received by accident. To ensure this level of service we ask your assistance in making sure that all returns are submitted correctly. Please review the steps listed below before sending your package back to us. Any packages received without these steps being followed could result in unforeseen delays or qualifying for a refund.

Please Read Very Carefully:

You received an order by accident or want to return the unopened product:

All returns must be received within 30 days of purchase and must be sent back in the original sealed packaging (if damaged or defective see below). We will not accept any returns after 30 days or if the product has been opened (unless damaged or defective see below). The package being returned must include the original order# on the shipping label and be sent to: Sound Enterprises, Inc. 5584 Mt. View Road, Nashville TN 37013-2311 ATTN: Return Product. Customer will be reimbursed for return shipments on incorrectly shipped or defective products. Once package is received in our warehouse, the customer will be reimbursed for cost incurred. There will be a 15% restocking fee applied to all orders returned.

You received an order with defective or damaged product:

If you purchased a product from us and one of the CDs or DVD inside the package is damaged or defective then please follow these steps. We will replace any of the CD, DVD or CDs that are damaged or defective. Please send us the damaged CD, CDS or DVD to: Sound Enterprises, Inc. 5584 Mt. View Road, Nashville TN 37013-2311 ATTN: Defective Product. Please include the original order number on the outside of the package on the mailing label. All returns must be received within 30 days of purchase and must be sent back with a brief description as to what was wrong with the product. (if zipper case or packaging was damaged, please return the entire package). We will not accept any returns after 30 days.

Canceling Shipped Domestic Orders:

Canceled orders that have already shipped to the customer will be charged for the shipping. Simply refuse the shipment and have the courier send back the package without opening. Products opened will result in the customer paying for the additional cost to ship the package back to Sound Enterprises, Inc. Their will be a restocking fee of 15% on all returned items. You will be refunded the balance of your funds minus the shipping cost and restocking fee. If we do not receive the product back, we will not refund any funds.

Shipped International Orders:

Canceled orders that have already shipped to the customer will be charged back to the customer for the shipping. You will be responsible for paying the additional cost of shipping back to Sound Enterprises, Inc. Their will be a restocking fee of 15% on all returned items. You will be refunded the balance of your funds minus the shipping cost and restocking fee. Please contact us at info@thewordofpromise.com if you have any other questions.

Thank you for visiting our site and we are glad to assist you with your order.

Sound Enterprises, Inc.

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